The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. Ensure that the amount includes a tracked service, and signature confirmation if the item has a total cost of £450 or more. I think if I do this, Paypal will refund the whole amount they have 'frozen' meanwhile in my account, ie., item price and original shipping cost (subsidised by me) paid by the buyer. A while ago, ebay started handling ALL the payments to the USPS for the postage labels. USPS is too unreliable to shipping without full coverage! If you’re sending funds to cover the shipping cost, the buyer is required to fill out the customs forms. If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label. When you use an eBay return postage label, returns are sent by either Parcelpoint or Australia Post, depending on the item's cost, package weight, your location and the seller's return address. Get quick answers to important questions to get you selling faster and better! If you prefer, you can provide the buyer with another method of returning the item. When a buyer's deciding whether to purchase one of your items, the cost of delivery can make a big difference. If they agree, you need to send funds to cover the cost. Simply go to Manage postage labels - opens in new window or tab and select Reprint. International postage; Manage Returns; Why free postage works ; Growth. Activate this service today. Is it for the full value of the item being returned? The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the seller accepts the return request; Seller advised to return it to the address that is on the back of the envelope. The postage cost is added to your next monthly eBay invoice. If a buyer uses his own postage or takes the item to the post office to be weighed and shipped, eBay can't see the tracking number and will not require the seller to refund. When you’re responsible for return shipping, you can choose from a number of options in the return request form. To be sure you are covered for an expensive item, you may need to add insurance. Our tools and services can help you keep your item postage and deliveries as simple as possible, while keeping your customers satisfied. For items that have a total cost of $750 or more, signature confirmation is required. It should have the return policy on it. If you’re unable to determine the cost, contact the buyer and ask them to provide a quote. These charges are based on rates eBay negotiated with USPS and are typically less than what you would pay at the post office for the same item. The eBay policy says: "If the seller does not provide you a label through eBay and you return an item through an alternative shipping method, you should make sure that tracking is included in case eBay needs to step in to review the progress of your return." Posts: 1,147. The buyer is in USA and after 2 calls to eBay customer support, browsing the forums and the web, I still haven't found a way to buy a return label … Maybe there is a way, possibly someone else will know. With ParcelPoint, buyers can print a return label and drop the item off at one of over 1,300 extended-hours ParcelPoint locations. I know I had to return an item, the supplier sent me a USPS shipping label and of course I could only use it if I drove 2 hrs. However when I go through the returns process, eBay asks me to: "Select a carrier You're responsible for return postage. Postage made easy. Postage can be underpaid or overpaid for various reasons, and typically all postage discrepancies are either returned to the sender or delivered to the destination with postage due. If you’re unsure, try contacting the buyer to ask if they’ll purchase an international label on your behalf. When you purchase your postage service and print your postage labels on eBay, tracking is uploaded automatically. Thats when it hit me. Always print return labels through eBay so that eBay can see when the item was received. It also said it plans to expand the use of QR codes into its return-label flows. How to cancel a postage label. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. 0 Kudos bakeandfry View Listings. Something went wrong. Registered: ‎09-03-2014. The cost of the label is then charged to your invoice, PayPal account, or pending funds if you're a managed payments seller. Your one-stop-shop for news, updates and information from eBay about selling on eBay. When using your own carrier, make sure to upload the label and tracking details to the buyer’s return request. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. If you’ve accepted the buyer’s return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. If you haven't used a postage label, you can cancel it within 5 days of creating and printing the label. We recommend using a tracked service for return shipping. Look for the receipt you received by email from eBay for the purchase. If your products are expensive, you may want to reconsider untracked shipments. Insurance is not included. Shipping Refund only: Enter the amount eBay refunded to buyer. b. the Postage Label on the Item is of an insufficient value for the postal service requested for it; c. you have cancelled your purchase of the postal services to which the Postage Label you have used on the Item relates; d. the Postage Label on the Item is a duplicate of a Postage Label that has already been used on another Item; Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Would it be easier to just open a PayPal claim as I'm sure the seller won't pay for return postage as indicated they can' t buy a return postage label. Receive your refund. Offering free postage, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business. When a buyer is responsible for the cost of return shipping and the value of the item they purchased is $750 or more, signature confirmation is required in order to be protected under eBay Money Back Guarantee. For instance, you can offer to pick up the item in person or let them drop the item off at your closest store. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be available. It is against eBay policy to ask a buyer for more money for postage once the sale is complete. Last month, it launched the QR code feature so sellers could bring their package to their local Post […] Skip to main content. Select ‘Print postage label’: 2. A buyer asked to return an item. If it doesn't, you can also find the order on eBay by logging in and looking under your account. Contact USPS Returns ® Specialist There are two main Internet postage vendors: Endicia […] To print a postage label: Go to the Sold section of My eBay and click Print postage label next to the item you need to send. 560564939279 8fd4faf3-90c9-4bed-8939-794a940934db:176cdfac89b 19997. Getting started with eBay postage labels . Choose your service type, enter package weight and click on ‘calculate postage cost’ 3. Use TAB key to navigate results. Since you’re the recipient of the parcel, you are responsible for paying any customs, brokerage, service charges, or duty fees. If not, I would just tell the person to return the item to you for refund and after you receive the item back and examine it you can refund them their return shipping cost at that time. I've subscribed to this question to see if you get a more informed reply. No!! And in that case, I see the "eBay Money Back Guarantee" is covering the return postage costs. In 1999, the United States Postal Service announced a new service: information-based indicia (IBI) postage that you can print on envelopes and labels right from your PC. Message 13 of 34 (14,794 Views) Reply. So an item of mine that sold for $350 is being returned with only $50 insurance. Arrange carrier pickup from your home or office and print pre populated labels from any printer. tags: ebay return shipping label usps, ... return shipping label usps, usps return shipping label cost Related For Return Shipping Label Usps. Meet other eBay community members who share your passions. Activate Return Shipping on Us. The item value is the purchase price plus tax I'm not sure how you would do that with a prepaid return label. Return shipping for buyers | eBay 559762032920 9a7016ab-a4fc-4228-a743-48ecd5deae44:176bd47aa1d 19997 Is insurance automatically included in the return shipping label? Decide whether you want to enhance your compensation and if you require a collection or drop off at your local Post Office® branch or Parcelforce depot Method Two: Through the eBay Seller Manager Platform. In some instances, return postage charges are estimated rather than based on the actual weight of the package. Select the topic you'd like to learn more about: Buyer hasn't received the item; Postage labels - opens in new window or tab; A buyer is in a country you don't post to ; Calculating postage for a listing; Who pays return postage costs? Visit your dashboard under the section for Shipping Cost Adjustments to see if you have any postage costs to adjust. Use ShipStation Shipping Software for Ecommerce Fulfillment. These charges are based on rates eBay negotiated with Australia Post and Parcelpoint, and are … View cart for details. Confirm your return address on the label. How to reprint a postage label. Send the funds by logging in to your PayPal account and selecting the. The cost to send this back WITH TRACKING is 19 EUR. Before, when we printed the labels on ebay, WE paid the post office directly via paypal. Options. I have been selling on eBay for years and have shipped thousands of packages through eBay's label system. With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. You do just stick on the parcel but I would hand in to post office counter and ask for a proof of postage - I don't think it … Whether your customer is across town or across the ocean, eBay's postage options make it easy to ship items to buyers. Find the return policy. If it is lost or damaged, I am out $300. eBay labels do not come with insurance unless it's a priority label because usps includes insurance in the cost. If your cancellation request is approved, you'll receive a credit for … Here’s how to send an eBay shipping label from the View return details section: Return shipping labels don’t include insurance. Fill out the form completely. Submit the return shipping request form, along with proof of your return within 30 days. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases. The U. S. Postal Service is updating the way they check postage on packages. Give support, share information, and connect with fellow members. Advanced international selling; European Sales Booster & Webinterpret; News . Choose the label you want to send to your buyer. If the buyer uses alternative shipping arrangements, the return shipping charges aren’t included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Offer to send the funds for the return postage cost. The benefits of eBay Postage Labels include: Postage from $6.13 for deliveries in the same city eBay will populate the buyer's address automatically and show the seller the cheapest postage option depending on the buyer's location Have orders picked up from your home or … ... @Mark I thought in the article that I read the buyer did use the return label provided by Ebay. That leaves ebay and PayPal fees at almost 20% of every sale Inc postage costs. When you use an eBay label, tracking is automatically included. Here’s how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. All of the information you need to create your label is already on the Buy delivery page in My eBay. This is no different financially to them generating a return postage label - they have to fork out for the postage BEFORE you return it. I started return procedure but Ebay asking me to send the return postage to buyer first. If your claim is approved we’ll send a refund of up to £15 to your PayPal account within 10 business days. Build customer loyalty, increase sales, and control costs with flexible USPS ® options.. We've included estimated costs to help you pick. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Managing Customer Returns USPS Return Services Tips & Tools Help Reduce Costs . The problem is that when I checked to see what I would have paid for a lable on click and ship, click and ship woud have have cost less that what Ebay charged. Return labels issued by eBay do not include insurance. There is $50 insurance included with priority mail, whether you use an ebay label or not. Tip You don't need a special printer or self-adhesive labels when printing return postage labels. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case we’re asked to step in. Offering good postage options and a reliable fulfilment process is key to successful selling on eBay. Community Member. Report Inappropriate Content. And you’ll have peace of mind over the returns process - with guaranteed tracking, you’ll always know where the item is. Reach More Buyers; Using promotions to boost your sales; eBay Shops; Service Providers; Protection. I contacted eBay via their online chat and they said to get a quote for the return of the item and then contact the seller if they agree to the cost for its return. D) Proof of Compensation: Go to the eBay listing in question, print the details of eBay compensation to buyer as a PDF, and include it in the email. When using your own carrier, make sure to upload the label and tracking details to the buyer’s return request. Ensure the buyer uses a tracked service and includes signature confirmation for items with a total cost of $750 or more. Shop with PayPal and if what arrives isn’t quite cutting the mustard, you can return it on us. Learn more in the UK Seller Centre. The label needs to be 2-5 Kilos not 2 Kilos as is the one I've got. Our tools and services can help you keep your item postage and deliveries as simple as possible, while keeping your customers satisfied. It is also against policy to change the shipper or the shipping method from what you have posted in your listing. You are asking on the eBay US site. Royal Mail £3.11 CollectPlus £4.60" For items worth more than $750, signature confirmation is required. 1. Postage made easy. ... eBay return postage label (wrong weight) 06-22-2020. I contacted eBay for the return of the item and they sent an email that I should receive a return postage label. The cost to send this back WITHOUT TRACKING is 3 EUR. Re: What is a "Return Label"? You can create First Class Mail labels for letters with postage for as little as 1 oz. Not sure. If you want return shipping to be insured, see our section on alternative return shipping options. Jim “Griff” Griffith shows you how you can save serious time and money with the eBay Print Label feature. Sometimes you'll need to provide your own label or help the buyer return the item in another way, including: Sending items internationally: eBay return labels are only available for items returned within Australia. Then I receive another email that advises " seller let us know they can't buy a return postage label". eBay will populate the buyer's address automatically and show the seller the cheapest postage option depending on the buyer's location. Here’s how you can let the buyer know about the label from the View return details section: Use the carrier’s shipping calculator to find out how much return shipping will cost. Return of Item plus Shipping Costs: Enter the shipping cost to the buyer as well as the cost for the return label. With your new eBay business up and running, it’s likely you don’t have time to run to the post office. ^ Prices only apply to postage paid through your eBay account. Double check that your information is correct; falsifying a customs form is against the law and eBay policy. While the initial version involves a close partnership between eBay and USPS, we wanted to use an API integration model that would simplify onboarding other carriers in our global marketplace. It costs the seller. With ParcelPoint, buyers can print a return label and drop the item off at one of over 1,300 extended-hours ParcelPoint locations. 06-08-2020. It is completely useless to me and the seller in the condition it is in and would cost more in return postage than it is worth. Once the service is activated, participants may receive a refund or create a free return shipping label, for up to $30 on 12 eligible purchases of tangible items per calendar year (January 1st - December 31st) on qualifying returns in accordance with seller’s return policy. Hi, According to the new returns process (my first), I need to provide the buyer with a return shipping label (the item arrived damaged). You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. (In most cases, this will be the pre-selected link.) However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Printing Returns postage labels for Returns on eBay is a different process. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. They can also organise a courier to send the item back for a small additional cost. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You just need to package and weigh your item. Shipping a return with insurance: If you or the seller prefers that an item be returned with insurance, purchase your own return postage with insurance Returning multiple packages: If you find that you need multiple return shipping labels to ship multiple packages back to the seller, contact the seller to make alternative shipping arrangements for the packages Top rated plus sellers have $100 insurance on prirority labels through eBay. If a buyer does not use eBay's return label printing workflow, the package cannot be tracked. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label. Cancel an order; What is the Global Shipping Programme? How Do Packages Get Inaccurately Priced? If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If this is still an issue that warrants discussion, don't hesitate to begin a new thread HERE.Thanks. To ensure there are no delays with your return, provide the necessary customs information to the buyer. The eBay label will have a tracking number and this is recorded in your eBay account. So then I sent a message to the seller asking him to refund the return postage costs, but his english is very limited and he doesn't seem to understand my request (although to my understanding he is located in Australia). Your buyer made their decision to purchase from what you have stated on your listing. What a mistake. Returns that aren't eligible for an eBay return label. The seller has accepted the return but is refusing to send a return postage label. * If you don’t love it, return it. They can also organise a courier to send the item back for a small additional cost. I just found this out today. Always print return labels through eBay so that eBay can see when the item was received. Offering good postage options and a reliable fulfilment process is key to successful selling on eBay. From the Return policy: You may need to use alternative shipping arrangements when: Hi everyone,Due to the length of time that has passed since this thread began, we have locked it from future replies. 3. Ask the buyer to confirm that they’ve received the funds and to upload tracking to the return request so you can see that the item is on its way. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Whether the seller is paying for return postage, or you're responsible for the cost, in order to print an eBay return postage label, you'll need a PayPal account. I'm returning an item & I went through the "return item" process on eBay. Item not as described. Return Postage Label. You cannot just go back and randomly chance the deal that has already been made. With eBay prepaid postage, sellers can pay for their postage and print their postage labels, all on eBay. Use the carrier's postage calculator to find out how much return postage will cost. Ebay charged me, the buyer, for the shipping label. If you're unable to determine the cost, contact the buyer and ask them to provide a quote. Make it easy for customers to return packages, whether they value speed or affordable pricing, with Priority Mail Return ™ Service, Ground Return Service, and more. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and you’re responsible for the return shipping charges, they’ll need to work with you to agree on the shipping service and cost before returning the item. Ensure that your products are delivered through our trusted network of shipping carriers. Postage labels you’ve bought and printed from eBay Return postage charges where you offer free returns and the buyer uses eBay return postage labels; ... issue refunds and cover the cost of postage labels and any other charges, you’ll need to set up automatic payments. I approved it and ebay issued a return label. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If it's their mistake you shouldn't have to risk being out of pocket for postage when you're already risking being out of pocket for the original postage and the item. If either you or the seller prefers that an item be returned with insurance, purchase your own return postage instead of using the return shipping label provided. across to the US. With prepaid postage on eBay, sellers can: Post items from $6.13; Choose between Sendle and Australia Post Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. Hi, I am about to return a laptop that arrived yesterday via an eBay purchase. Tracking ensures you know where an order is, when it will arrive and protects you in case of any issues. Print an eBay return label. So much of a “curteosy”, as the ebay representative referred to these return labels. This was for an 8 Kg package, I've looked through my Ebay invoices but can not seem to find a charge for this. Signature confirmation is also included if the item is valued at or more than 750. ... Visit your dashboard under the section for Shipping Cost Adjustments to see if you have any postage costs to adjust. Log into your eBay account, visit your list of recent sales in My eBay, and choose "Print shipping label" from the action drop-down list for the item you're shipping. Return postage label. Printing Return Labels . eBay announced today that its QR feature is now available for all users in the US for USPS domestic shipping labels. Consequently if a Seller covers the return cost with a Pre-Paid postage label, and the claimed issue turns out to be false, that seller has the right to deduct that expense from the Refund - as the buyer should have borne that cost. I can find nowhere on ebay to get a higher prepaid label. Seller Standards; Seller protection; Premium protection for businesses; Global Sales. Select your carrier and enter the tracking number. If you stated you offer free returns, you have to pay; otherwise, you can ask the buyer to cover the cost. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. I would be livid if a buyer returned an item with their own label with only the basic insurance. Any time you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the item’s cost, package weight, and delivery time. Visit the USPS shipping form. As a top rated seller, ebay is now offering 20% discount for priority postage. Prices are inclusive of an eBay cost-recovery fee of 15 cents for Same City and Other Major City Australia Post parcels only, which goes towards the cost of ongoing maintenance of the eBay platform on which you buy your labels. ” Griffith shows you how you can take to reduce the risk of something going wrong with return... 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